Version 1.0 — online consultation service — 13 September 2026.
1. Who we are
IE HEALTHNOW LIMITED (company no. 805729, registered office 5 St Patrick’s Close, Kilkenny, Ireland) operates OlaDoc.ie and is the data controller for the personal data described here. Contact us about your data at support@oladoc.ie, marking your email “Data protection”.
2. What we collect and why
- Booking data — your name, date of birth, phone number, email, the pharmacy you choose and, if you book for a child or dependant, their name, date of birth and relationship to you. Needed to deliver the consultation you have booked (contract).
- Health data — the reason for your consultation and what the doctor records: history, assessment, outcome, prescriptions, certificates, referral letters. This is special-category data processed for the provision of medical care by, and under the responsibility of, a registered doctor (GDPR Article 9(2)(h)).
- Payment data — handled by Stripe. We receive confirmation that you paid and the last four digits of your card; we never see or store your full card number.
- Consultation data — for video consultations the audio and video stream is carried by Daily.co and is not recorded. For phone consultations the doctor calls you directly; we do not record calls.
- Technical data — server logs (IP address, browser, pages requested) kept for security, and cookieless analytics pings as described in our Cookie Policy. Analytics cookies are only set if you consent.
- Marketing preference — only if you tick the optional box at booking. You can unsubscribe from any message.
3. Who your data is shared with
- The doctor who consults with you — an independent, IMC-registered doctor who sees your booking details and clinical history on OlaDoc and is responsible for your care.
- Your chosen pharmacy — your prescription, sent electronically.
- Your regular doctor — a consultation summary, only where you have consented.
- A hospital or specialist — via a referral letter, when you are referred.
- Our processors, each bound by a data-processing agreement: Stripe (payments); Daily.co (video consultations, hosted in the EU region); Google (our email, through Google Workspace — including the support inbox, where our team may use Gemini, Google’s built-in AI assistant, to help draft replies that a person always checks before sending — and analytics only when consented); and Hostinger International Ltd (web hosting). Our web server is currently located in the United States; that transfer is covered by Hostinger’s data-processing agreement and the EU standard contractual clauses.
We do not sell personal data, and we do not share it with advertisers.
4. How long we keep it
Clinical records are retained in line with Irish medical-records guidance: for adults, 8 years from the last consultation; for children, until the patient’s 25th birthday (26th if the last consultation was at age 17), or 8 years after the last consultation if that is longer. Booking and payment records are retained for the periods Irish tax and consumer law require. Cancelled and unpaid bookings are removed after 30 days.
5. Your rights
You may ask to access, correct or receive a copy of your data, to restrict or object to processing, or to have it erased — subject to the limits Irish law places on deleting clinical records. Email support@oladoc.ie; we respond within one month. You can complain to the Data Protection Commission (dataprotection.ie) at any time.
6. Security
All traffic to OlaDoc.ie is encrypted (HTTPS). Clinical documents are stored encrypted, access to records is limited to the treating doctor and our support staff on a need-to-know basis, and access is logged.
7. Children
A parent or guardian must book on behalf of anyone under 18 and be present for the consultation. We do not knowingly collect data from a child without a parent or guardian.
8. Changes
We will post any change to this policy here with a new version number and date.